At My Bill Mate, we aim to provide a seamless and reliable experience when it comes to educational service payments. We understand that there may be situations where cancellations or refunds are required. This policy outlines the conditions and process for such cases to ensure complete clarity and transparency.
Users may cancel their educational service payments by contacting our customer support team at support@mybillmate.com.
Cancellation requests must be submitted in writing, along with the user’s account information and a valid reason for the request.
We reserve the right to cancel services if a user is found to be in violation of our Terms of Service or any associated policies.
In such cases, no refunds will be issued.
Refunds may be issued only under the following conditions:
Services that are already consumed or partially availed are not eligible for refunds.
Send an email to support@mybillmate.com with:
Our team will review your request and notify you of the approval or rejection.
If approved, refunds will be processed within 7–10 business days, and the amount will be credited to the original payment method used.
The following types of services are non-refundable:
You have the right to:
Please contact support@mybillmate.com for any privacy or data-related requests.
📧 Email: support@mybillmate.com
📞 Phone: +91-XXX-XXXXXXX (please update with the correct number)
Thank you for choosing My Bill Mate. We’re committed to delivering a smooth, secure, and user-friendly experience for all your financial and educational needs.