At My Bill Mate, we’re committed to providing a seamless and secure financial experience. We understand that, occasionally, transactions may not go as expected. This Refund Policy outlines how refund requests are handled—with transparency, care, and accountability.

Eligibility for Refunds

Refunds may be considered in the following situations:

• Failed Transactions: If a payment fails due to technical issues, but the amount is debited from your account.
• Duplicate Payments: If the same transaction is processed more than once for the same service.
• Unauthorized Transactions: If a transaction is proven to be fraudulent or made without your consent.

How to Request a Refund

1. Contact Support
Email us at support@mybillmate.com or use the Help section in the app. Please share:

• Transaction ID
• Date and time of transaction
• Amount
• Reason for your refund request

2. Verification
Our team will review the request, validate it with relevant partners (like banks or service providers), and confirm eligibility.

3. Processing Time
If approved, refunds are typically processed within 15–20 working days. Delays may occur depending on the payment gateway or banking timelines.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Services/products successfully delivered or availed
• Incorrect details entered by the user (e.g., wrong mobile/account number)
• Requests raised after 30 days from the transaction date

Refund Method

Approved refunds will be returned to the original payment method used—whether it’s your bank account, card, or wallet.

Need Help?

We’re here to assist you. For refund-related queries:

📧 Email: support@mybillmate.com
📞 Phone: +91-XXX-XXXXXXX (Update with your support number)

Your trust means everything to us. My Bill Mate is here to ensure every transaction is safe, simple, and secure.